POSTAGE

MAKE A PURCHASE OVER $500 USD AND I WILL PAY FOR YOUR UPGRADED EXPRESS OR COURIER INTERNATIONAL OR DOMESTIC SHIPPING FOR FREE!

I ship using Australia Post. For further information please see www.australiapost.com.au 
Postal upgrade available to international EXPRESS 2-4 WORKING days delivery and international COURIER 1-2 WORKING days delivery at checkout. Regular international postal with tracking takes 5 working days delivery. Domestic upgrade service is available - Express upgrade Next Day Delivery with tracking. Standard Domestic postal with tracking takes 2 business days to be delivered. Please ask me if you would like to insure your item, this is a separate extra cost. More options available at checkout.

Please contact me if you have a problem with your item, or it has been delayed or has not arrived via post. Please be aware that at different times of the year delays may occur (especially around Christmas time).
Not happy? Just send me a message so I can sort it out :).
Please contact me if your order has not arrived or it is damaged. Your package can be tracked using your tracking# if you have purchased a shipping upgrade. 

RETURNS AND REFUNDS

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Unfortunately, we do not offer refunds on altered, customized, resized, remodeled, repaired, custom order made jewelry pieces, custom sourced gemstones and custom cut gemstones.

Refunds apply to finished ready to purchase jewelry and gemstones in store.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within an amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sarahhughes.net@gmail.com or cybersarahau@yahoo.com.au.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

You will be responsible for paying for your own shipping costs for returning your item unless you have signed up for the Paypal refund return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Please ask me for the return address via email: sarahhughes.net@gmail.com or cybersarahau@yahoo.com.au

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.